Import/Export terms and conditions


For deposits and balances to be paid, here are the following payment options we accept:

PayPal – Friends & Family or as buyer protection (in this case ass 4.6% of extra fees)
Bank Transfer

Deposits are not refundable.


All orders must be paid in full prior to shipping, once payment is received, we will process your requested species. 25% is required immediately to hold animals and remaining payment 1 week prior to shipping date.

Shipping charge is not included in any animal cost unless noted otherwise.

***Prices are subject to change.


We DO NOT ship front fanged venomous snakes. 

We DO NOT guarantee live arrival as we cannot control the care prior to shipping or shipping method which may hinder health of animal after arrival. We do however try our best to have the animals come from reputable, QUALITY sellers. We have had much success.

We are not responsible for any delays due to weather and any other acts of God out of our control.

We are not responsible for knowing the by-laws in your municipality or province and therefore cannot be held liable.

We are not responsible for any tail drops by lizards such as geckos.

We are not responsible for any illness, injury or death of any reptile(s) that is not under our control.

We are not responsible for any mis-sexed animals or mis-shipped species.

Any animals held in our care for any length of time (due to buyer on vacation, cannot accept shipment etc) are subject to additional charges. If no pick ups happen within one month of arrival, animals will be resold and partial refund given to original buyer. This is only in circumstance if buyer and importer does not agree to any specific time frame. (Example, not picking up or shipping despite given dates to etc)


Buyers Assumption of Risk:  Buyer accepts the inherent risks associated with shipping live animals or reptiles.  Buyer agrees that neither the third-party courier, COLUBRA and our partners, are responsible for the death of any animal.

Buyer voluntarily and knowingly assumes all risks associated with the use of the Services.

Buyer agrees to not bring suit in law or in equity against Seller, any of its officers, directors, stockholders, employees, agents, affiliates, or any other person or entity on grounds, including but not limited to, libel, slander, invasion of privacy, personal injury, death, negligence, COLUBRA and/or our partners error, property damage or attorney’s fees which may occur at any location or as a result of their purchase . Buyer agrees that this release shall be binding upon Buyer, Buyer’s heirs, next of kin, executor(s) and personal representative(s).

Refund Policy

No refunds will be issued in any circumstance (DOA, illness, etc) unless the seller is willing to work with. 

IF ANIMAL ENDS UP REFUNDED No refunds will be issued on shipping cost or tax if dead on arrival or after arrival.  Shipment space was used and tax was paid when shipment landed. 

No refunds, including deposit will be issued when customer cancels order.

**ALL SELLERS ARE CROSS REFERENCED FOR LEGITIMACY. However, we cannot control what they decide to do**

Credit or live insurance is not guaranteed unless the seller is willing to work with us. 

Isopods are to be shipped immediately; any deaths in our care will not result in any refunds as they stress quickly due to transport. Any isopods missing will not be held responsible by COLUBRA and/or our partners. We cannot control escapees during inspection as we are not allowed on premise. 

Any payments not paid by deadline will be subject to 10% interest. Exemption to this are customers with pre-arranged agreements to pay at a later date. Note deadlines sometimes change, but we do mention this far in advance.